Last updated: 23/12/25
1. Who We Are
Catermarke Ltd (“we”, “us”, “our”) is a catering equipment supplier based in Birmingham, UK. We are committed to protecting your privacy and handling your data transparently and securely.
Data Controller: Catermarke Ltd
Registered Address: 39-41 Sydenham Road, Birmingham, United Kingdom, B11 1DG
Email:
2. Information We Collect
We may collect the following information:
2.1 Information You Provide
- Name and contact details
- Company information (if applicable)
- Billing and delivery address
- Order history
- Communications with us
- Account login details (if you create an account)
2.2 Information We Collect Automatically
- IP address
- Browser type and device information
- Website usage and analytics data
- Cookies and similar tracking technologies
2.3 Payment Information
Payment details are processed securely by our payment provider.
We do not store full card details on our own servers.
3. How We Use Your Information
We process your data for:
- Fulfilling and managing your orders
- Providing customer service
- Setting up and managing your account
- Personalising your shopping experience
- Marketing (only where permitted)
- Fraud prevention and security
- Legal obligations (VAT, accounting, warranties)
4. Legal Basis for Processing
We process data under the following bases:
- Contractual necessity (processing orders)
- Legal obligation (accounting, tax)
- Legitimate interests (improving services, fraud prevention)
- Consent (email marketing or cookies requiring consent)
5. Sharing Your Information
We only share data with:
- Delivery couriers
- Payment service providers
- IT and website hosting providers
- Manufacturers (for warranty claims)
- Accountants or regulatory bodies where legally required
We do not sell or rent your data.
6. International Transfers
If data is transferred outside the UK, we ensure adequate protections (e.g., UK GDPR-compliant safeguards).
7. Data Retention
We store your data for:
- 6 years for accounting and legal purposes
- For marketing, until you withdraw consent
- For accounts, until you request deletion
8. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw marketing consent at any time
To exercise your rights, contact:
Email:
9. Cookies
See our full Cookie Policy for details on how we use cookies, including non-essential cookies requiring your consent.
10. Contact & Complaints
If you have concerns, contact us at
You can also lodge complaints with the ICO (Information Commissioner’s Office).
2. COOKIE POLICY
Last updated: 23/12/2025
This Cookie Policy explains how Catermarke uses cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your experience and analyse website performance.
2. Types of Cookies We Use
2.1 Essential Cookies
These enable core functions like:
- Adding items to cart
- Logging into your account
- Processing payments
These cannot be switched off.
2.2 Performance & Analytics Cookies
Used to understand:
- How visitors use our site
- Page performance
- Traffic sources
(e.g., Google Analytics)
2.3 Functional Cookies
These remember:
- Your preferences
- Saved baskets
- Account settings
2.4 Advertising & Marketing Cookies
Used to:
- Deliver relevant ads
- Track marketing campaign effectiveness
(e.g., Google Ads, Meta Pixel)
These require your consent.
3. Managing Cookies
On your first visit, you will receive a cookie banner where you can accept or decline optional cookies.
You can also change settings via your browser:
- Chrome
- Firefox
- Safari
- Edge
4. Third-Party Cookies
We may use trusted third parties for:
- Analytics
- Advertising
- Payment processing
They may place cookies on your device when you use our website.
5. Updates
We may update this Cookie Policy from time to time. The most recent version will always be posted here.
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